Returns and refunds

What this covers

This covers the items shown as "Sold by FINDR" at checkout and on your order page. Some items are sold by a store, at the store's own price. Those are sold by the store, not by FINDR, and the FINDR Shop Terms do not cover them.

If we cannot supply an item

If we cannot supply an item, we tell you in the app and refund that item.

If we cannot supply any of your order, we refund everything you paid, including the delivery fee and any other fee.

Refunds when we cannot supply an item

Refunds go to the person who paid, not to the person receiving the goods.

A card payment is refunded to the card.

A Mobile Money payment is refunded to the Mobile Money number that paid.

Damaged, wrong, or you changed your mind

We buy goods of normal quality that match their description in the app.

If goods arrive damaged, wrong, short or not as described, tell us in the app or at support@findrgh.com, with a picture if you can. You deal with us and no one else.

For goods sold loose, by weight or by measure, we cannot promise more than normal quality.

We do not take goods back because you changed your mind.

Nothing in the FINDR Shop Terms limits any right you have under Ghanaian law that cannot be limited.